Terms & Conditions

Terms and Conditions

Please read all these Terms and Conditions

Application

These Terms and Conditions will apply to the purchase of goods by you (the consumer or you). We are DL Kitchen Design LTD a company registered in England and Wales under number 1476807 whose registered office is at 28 Hillfoot Road, Shillington, Hitchin, SG5 3NR with email address info@dlkitchendesign.co.uk telephone number 01462 232324 ( the supplier or us or we).

Interpretation

Consumer means an individual acting for purposes which are wholly or mainly outside their, business, craft or profession;

Contract means the legally binding agreement between you and us for the supply of the goods or services;

Delivery location means the suppliers premises or other location where the goods are to be supplied. As set out in the order;

Durable medium means paper or email or any other medium that allows information to be address personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored.

Goods means the goods advertised that we supply to you of the number and description as set out in the order;

Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the website or other channels to place an order;

Website means our website www.dlkitchendesign.co.uk on which the goods are advertised.

Goods

The description of the goods is as set out on the website, catalogues, brochures or other forms of advertisement, Any description is for illustrative purposed only and there may be small discrepancies in the size and colour of goods supplied.

As natural materials may vary in colour & pattern from samples please ask us to arrange a viewing of current stock 4 weeks before your scheduled installation date to avoid disappointment.

Pull out storage & internal mechanisms, lights, bins and accessories are not included unless stated.

Delivery, Goods insurance & Storage.

All goods supplied by DL Kitchen Design will be insured until the original scheduled delivery to site. Please check you have adequate insurance from the date of delivery. Storage is provided for 2 weeks preceding the scheduled delivery date without charge. Subsequent storage & insurance costs £75 + VAT per week payable in advance. 14 days notice is required to postpone a delivery without charge. Where a delivery is aborted or postponed within 14 days of the scheduled date a charge of £150 + VAT is payable.

Payment terms.

10% is payable upon ordering. An interim payment of 45% is payable when the consumer require their kitchen to enter into production (often referred to as ‘the last day of amendments’) A balance of 45% is payable 4 days before the original scheduled site delivery date.

Cancellation policy.

A 10% non-refundable deposit is payable upon ordering.

A confirmation of order will be issued allowing consumers to check the specification and make amendments if desired.

Providing;

goods have not entered production

services have not been provided

goods such as appliances can be cancelled; 100% of the remaining balance will be credited.

The consumer agrees to pay for goods, services and items that are in production / they have enjoyed or benefitted from. A credit for any remaining goods or services will be issued and DL Kitchen Design will provide detailed information of this on a case by case basis due to the individuality of each project.

Sharing Tradesmen’s details.

Details of various tradesmen and installers may, by request, be passed on to consumers; in doing so, DL Kitchen Design will not be responsible or liable under any circumstances, for their performance or workmanship or financial affairs. Under a supply-only contract, the risk of engaging any tradesmen including those who may constitute an ‘arms-length recommendation’, is expressly that of the consumer and will be agreed under an entirely separate contract with those trades.

Additional Terms and conditions for kitchens and bedrooms including furniture installation.

The following terms and conditions apply in conjunction with paragraphs 1-7 when choosing our installation service.

Installation.

Plumbing, electrical, plastering, wallpaper removal, tiling, floor protection, decorating, joinery work & painting of hand painted furniture is excluded from this contract unless specifically itemised & quoted in the installation section.

Our team require parking and access to your property to provide a smooth installation. Any restrictions must be brought to our attention when placing your order.

Installation scheduling changes.

A schedule will be issued detailing the installation process. Where consumers postpone their installation date within 10 working days of the notified start date an additional fee equal to 30% of the installation charge is payable.

Removal of existing kitchen / bedroom and packaging.

If removal is included this will appear in your quote and excludes capping of plumbing and electrical services. Responsible disposal of waste material and packaging will be offered at current market rates by either an onsite skip or specialist waste company.

Appliances.

Un-boxing, installation into furniture & testing is undertaken for appliances supplied in this contract. DL Kitchen Design can specify furniture for appliance not supplied in this contract for £25 per appliance excluding VAT. Additionally large / or freestanding appliances attract a handling charge and a quote must be requested.

Installation of appliances is undertaken within 1 metre of existing supplies and based upon existing supplies being to current regulations.

Plinths & flooring.

Plinths will be fitted to suit the floor materials in situ at the time of installation. A repeat visit to re-install plinths may incur a small charge.

Please ensure adequate protection is in situ for existing flooring as no liability will be accepted.

Wall treatments.

All wall treatments must be chosen with the size & colour confirmed for inclusion in the contract. A refund will be issued until such time this is possible.

Additional work(s) over and above those detailed in this document.

Goods or services not detailed are chargeable. Requests must be raised with a member of DL Kitchen Design for payment before commencement.

Personnel and insurance.

All DL Kitchen Design personnel and sub-contracted trades people are fully trained and insured.

Working times: All work will take place weekdays between the hours of 8:00-18:00 unless specifically agreed in writing beforehand.

Instruction to proceed.

Please proceed with my order on the following basis (delete as appropriate).

Supply only order. DL Kitchen Design LTD will not be liable for any errors caused by third party installers during installation. I have read & understood these terms and conditions (paragraphs 1-7).

Please proceed with my order including furniture installation. I have read & understood these terms and conditions (all paragraphs).

I understand the specification of my order and will ask for confirmation of plans, drawings and materials this document refers to in case of any doubt. This document is deemed signed when paying a deposit.